Discover our comprehensive and seamless 8-step customer order process, designed to guide you effortlessly from the initial inquiry to the realization of your dream Granny Annexe. Our process ensures that every aspect of your project is thoroughly taken care of, giving you peace of mind and a hassle-free experience from start to finish.
At first glance, the process may seem extensive, but rest assured that each step has been carefully crafted to guarantee the perfect outcome. We understand the importance of ensuring that our product not only meets, but exceeds your expectations. That's why we've created this in-depth customer journey - to ensure that the final product is precisely what you need, expertly installed within the agreed timeframe, and engineered to the pinnacle of excellence.
To start your exciting Granny Annexes journey, be sure to enquire via one of our methods below:
Email - [email protected]
Phone - 03334440376
Your inquiry, no matter how detailed or vague, is always welcome. If you're uncertain about what you want, don't worry, we've got you covered. Our team of talented designers and eager to assist you in bringing your dream Steel Frame Garden Annexe to life.
After receiving your inquiry, a dedicated member of the Granny Annexes Company team will reach out to you and get the ball rolling. Whether you prefer a personalised phone call, a virtual video chat, or a hands-on site visit, we'll work with you to find the best approach that suits your unique needs and preferences
The consultation is a crucial opportunity for you to gain a comprehensive understanding of the Granny Annexes Company philosophy and for us to fully grasp your specific needs and requirements. Together, we'll work towards creating a bespoke Steel Frame Garden Annexe that is tailored to your exact specifications and exceeds your expectations.
Take comfort in the knowledge that Granny Annexes Company offers a comprehensive, one-stop turnkey solution that covers every aspect of the project, from planning applications to demolition work if necessary. Our aim is to make the process as seamless and convenient as possible for you, and we understand that many of our clients appreciate the convenience of keeping everything under one roof
After the consultation, it's time for us to get to work, generating your bespoke quote using the details gathered from our recent discussions.
The initial quote will detail a full breakdown of what's included and the Payment Terms to ensure full transparency right from the start.
Amongst many other things, we pride ourselves on efficiency. Buying an Granny Annexe is an exciting time, and we don't like to keep our customers waiting around. As long as there is nothing too technical about your build you will have your price within 48 hours!
The site survey is a vital stage of the process, as it allows us to fully understand the build conditions, such as the foundation requirements, electrical installations, site access, any hazards or obstruction.
By completing a site survey we ensure there aren't any unwanted surprises that will slow down the building of your. What we really love about site surveys is the chance to meet our future clients and build lasting relationships. We cant wait to meet you!
Following the site visit, we will amend and finalise the quote if need be. Now it's time for you to decide if we are the right people for the job..... we hope we have made a good impression!
If you are completely happy with the quote and would like to secure your we will require a 5% deposit. We can then give you an installation date and begin work on your certificate of lawfulness application!
While we’re waiting for your Certificate of Lawfulness to be issued, the work doesn’t stop.
During this period, we work closely with you to finalise your design and specification package, locking in every detail well before your project begins - from plug socket and lighting positions, to window and door locations, flooring finishes, and fixtures, as well are you build package which includes the below
This process means everything is agreed and signed off in advance - no unwanted surprises, no last-minute decisions, and complete clarity on exactly what you’re getting, down to the smallest detail.
We start by setting out the annexe and protecting the site location, then move straight into groundworks followed by the installation of the steel-frame structure and weatherproof shell. From there, we progress through insulation, windows and doors, first-fix electrics/plumbing, internal finishes and final details - all managed by our team to keep the programme smooth and the site tidy.
You’ll have a clear schedule, regular updates, and a single point of contact throughout, so you always know what’s happening and what comes next.
Once your Annexe is complete, we carry out final checks and a full walkthrough with you to make sure everything is finished exactly as agreed. We’ll then officially hand over your new garden annexe, ready to enjoy.
At handover, you’ll receive your documentation pack, including your 10-year guarantee and all other relevant paperwork for your annexe (such as certificates, manuals, and key product information where applicable). And it doesn’t end there - after completion we remain on hand to help with any questions or support you may need, so you feel looked after long after you’ve moved in.
