Privacy & Policy

01Introduction

ANX Builds Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

02Who We Are

ANX Builds Ltd is a company providing design, planning, manufacturing, and construction services for annexes, extensions, garden rooms, modular buildings, and related construction projects.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details provided on our website.

03Information We Collect

We may collect and process the following types of personal information:

Information You Provide

• Name
• Address
• Email address
• Telephone number
• Property details
• Project requirements
• Planning and site information
• Any information submitted through contact forms, surveys, enquiries, or correspondence

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Pages viewed and time spent on the website
• Cookies and similar technologies

04How We Use Your Information

We use your personal information to:

• Respond to enquiries and requests
• Provide quotations and project proposals
• Deliver our products and services
• Manage customer relationships
• Process payments and contracts
• Comply with legal and regulatory obligations
• Improve our website, services, and customer experience
• Send marketing communications where consent has been provided or where legally permitted

05Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Legitimate interests
• Compliance with legal obligations
• Consent (where required)

06Marketing Communications

We may send information about our services, promotions, news, or project updates where permitted by law.

You may opt out of marketing communications at any time by contacting us or using any unsubscribe options provided.

07Sharing Your Information

We may share personal information with:

• Professional advisers
• Planning consultants
• Architects and designers
• Structural engineers
• Building control providers
• Subcontractors and suppliers
• Payment processors
• IT service providers
• Regulatory authorities where required by law

We do not sell or rent personal information to third parties.

08Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration.

While we take reasonable steps to safeguard data, no method of internet transmission or electronic storage is completely secure.

09Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, tax, insurance, and regulatory requirements.

Retention periods may vary depending on the nature of the information and applicable legal obligations.

10Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website performance, and enhance user experience.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

11Your Rights

Under UK data protection law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request erasure of personal data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing relies on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information, visit the Information Commissioner's Office (ICO).

12Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

13Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the revised version will take effect immediately upon publication.